Recurring delays, rework, and unclear handoffs are signs that a process needs attention. MAD 90 helps teams examine everyday work and identify practical improvements.
Work waits for approvals. Information is entered twice. Expectations vary by person or location. Your team is busy, yet important tasks keep slipping.
Workflow steps, handoffs, and decision points.
Sources of waiting, searching, duplication, and rework.
Roles, ownership, escalation, and definitions of done.
Daily management routines and useful performance measures.
Observe the work with the people doing it. Establish a baseline. Prioritize a manageable change. Define an owner and check whether the change helped.
Depending on the agreed scope: a current-state workflow, a prioritized improvement list, clearer operating expectations, and an implementation plan with review points.
Contact matthews@mad90.com and describe one recurring frustration.